Returns & FAQ

Q: Do you ship to XY country?

More info on our shipping page

Q: How long does it take to ship?

More info on our shipping page

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all, we can to ensure your order is delivered on time, nipkit.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code.

Q: How do I track my order?

A: To track your order, please use this link: HERE

Q: Can I make changes to my shipping address after I place my order?

A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.

Q: When will I receive tracking information?

A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.

If you do not receive such an email within 7 business days, please contact us!

Q: My shipment is still in transit after the suggested delivery time, what do I do?

A: Please note in the countries below, customs clearings may cause a several weeks delay in delivery:

o Argentina

o Chile

o Colombia

o Costa Rica

o Egypt

o Guadeloupe

o Honduras

o Iran

o Iraq

o Jamaica

o Jersey

o Jordan

o Kuwait

o Lebanon

o Martinique

o Mauritius

o Mexico

o Monaco

o Morocco

o New Caledonia

o Peru

o Philippines

o Puerto Rico

o Reunion

o Taiwan

o Turkey



Q: Is there free shipping to XY country?

More info on our shipping page

Please note that in accordance to the import laws and regulations of the European Union, EU citizens are subjected to an import duty defined by these regulations.

Please note that citizens of Brazil are subjected to an import tax of $3.50. This amount needs to be covered by the customers. If this import duty is not paid within the stated 30 days, the post (Correios) will return an item to the seller after holding it for 30 days. Please be informed that the customer will not be eligible for a refund if the parcel is returned by the post for this reason.

 

Please note:

Our company's primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

 

Q: What is the return policy?

A: We at Nipkit want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.

Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.

Our customers have the right to return the product within seven days. This term expires after seven business days from the final delivery.

Please, acknowledge the following:

Do not request returns and refunds after expiry of the given term

Do not request returns and refunds in Facebook chat or Instagram messages, emails have always priority.



You can return a defective product or order:

  1. a) In the unfortunate event that the product is defective
  2. b) The received product is completely different from what has been ordered

In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.

 

Q: What are the conditions to apply for a change or return?

  • no refund requests will be accepted after seven days for any reason,
  • return shipping costs are the customer's responsibility,
  • we'll refund the payments in the same method that the original payment has been made,
  • refund or changes will be executed once we receive the tracking number from the customer as a guarantee,
  • items that are damaged, dirty, altered, washed, worn or not in their original boxes or bags will not be accepted for return,
  • after we have sent the refund confirmation to the customer, the refund can take between 3~10 business days to be reflected on the customer’s account statement

Please also note that nipkit.com is not responsible for any return fees or returns that are lost or stolen while in transit.


Q: How do I return something?

A: Please follow the steps below:

  1. Contact us

Provide us with your order number and a brief statement explaining the reason for return.

  1. Once your return is approved, you will be emailed within 24~48 hours.
  2. Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
  3. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.
  4. We will let you know the receipt of your return in email.
  5. Once your return is processed an confirmed, please allow 3~10 days for your bank to execute the refund amount to your account.

 

Q: How can I order from you?

A: Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:

On the page Nipkit

1) Click the ‘Shop’ button and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the desired colour and size, then click ‘Add to cart’,
4) Click the ‘My cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue to shipping method’, select Free worldwide shipping, press ‘Continue to payment method’, select your preferred one and click ‘complete order’,
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed  your order successfully :)

  

Q: Where are you from?

A: We are an US based online exclusive shop. We do worldwide deliveries, and the shipping is free (see the ‘Shipping’ section for exceptions). We ship directly from our suppliers from various locations including Hong Kong, Europe and Asia.

 

Q: Is there a local shop where I can check your merchandise in person?

A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.

 

Q: Can I pay cash/What is the method of payment?

A: 1. Paying with PayPal:

With PayPal, you can send payment quickly and securely online.

Through PayPal, you can pay with credit card, debit card, or bank account balance.

Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Payment is traceable. You can trace the status of your payment using your PayPal account.Payment does not require you to use your credit card online (you can transfer directly from your bank account). Nipkit.com doesn’t receive your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

 

  1. Paying with credit cards:

You may still check out even without a PayPal account. To do so, please click on "Checkout" and you’ll be redirected to a secure page where you can enter your credit card information.

 

Unfortunately, cash-on-delivery payments are not accepted for security reasons. All payment information is confidential and secure.

  

Q: I made mistake in my order, can I change it?

A: Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally two days after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.

 

Q: I mistyped my shipping address, what can I do?

A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally two days after you have placed your order.  

 

Q: Can I use a PO Box or APO/FPO military address?

A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.

So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

 

Q: Is it possible to pay in other currency than US dollars?

A: Every payment is executed through bank transactions, therefore  the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the bottom left corner of the screen. This is informative only, at the checkout it'll display the amount in USD.

 

Q: Why does the shipping begin several days after I have placed my order?

A: After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item's stock status.

 

Q: Why split an order into several orders?

A: Here are some reasons:

- The order has too many products and they all don’t fit into one box.

- Some products in the order are backordered

- Some products in the order didn’t pass 1st time quality
 checking, and on it’s 2nd time quality checking.

- Some items are out of stock temporarily.

 

Q: Which shipping companies do you work with?

A: We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

 

Q: Do I have to pay any extra charges?

A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

Please mind the following:

  1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;
  2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
  3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.

 

Q: I just checked my order’s tracking but it doesn’t shows my order. What happened?

A: The reason your tracking number does not show the exact location of the parcel is because the  given carrier does not provide real time tracking of the shipment.

With any questions regarding your order, please contact us through our HELP CENTER.

 

Q: Where is my order?

A:  As we are working with multiple shipping companies, each has their own system for updating tracking. If your item has not arrived within 2 week US delivery or 8 weeks for international delivery, contact us using our HELP CENTER and we will be happy to help you check the status of your shipment.

Please check the Tracking section on our page.


If you have any additional questions, please, contact us on our HELP CENTER or by calling 833-446-7285.